A hedgehog's boarding stay succeeds or fails on temperature, so experience questions and the room check both start there. Ask how much hands-on hedgehog experience the staff have and how many hedgehogs stay at once, then ask to see the thermometer, not just the heater. You are looking for heating that holds the enclosure in the low seventies to mid seventies Fahrenheit through the night as well as the day, because a hedgehog that gets cold away from home may not recover the lost ground quickly.
Food, Bedding and the Night Wheel
Supply your own staple food and bedding so smells and diet stay familiar, and make sure a solid-surface wheel goes with the hedgehog, since roaming and running through the night are how this animal exercises. Write down the evening routine and the foods to avoid offering as well as the ones to give. Ask when the room is checked last at night, because a nocturnal boarder's active hours are exactly when staffing is thinnest and problems are easiest to miss.
Checking the Enclosures in Person
Go unit by unit: secure doors, clean and dry bases, fresh water, and a room predator pets cannot enter, away from barking and constant passing feet. Hedgehogs ball up and hide stress well, so ask how staff judge whether a boarder is eating and moving normally rather than simply present in the morning. Look at the spare heating arrangements too, and ask what happens to the room's temperature if a heater fails overnight during the stay. Ask where a hedgehog that balls up and refuses food would be kept for observation, because the answer shows whether night staff know the difference between a sleeping hedgehog and a cold, quiet one.
Monitoring, Emergencies and a Short Trial
Close with daily monitoring, the exotics vet the service uses, and the emergency plan, and arrange a short trial stay before any long booking if the service allows it. Leave an emergency contact who can authorize veterinary care, and your written routine where night staff will actually see it rather than in a folder at reception. That routine should name the temperature range again, because it is the one detail nobody on shift should have to guess.
The Details That Travel With the Hedgehog
Pack the routine, heat range and vet contacts as one written handover, and keep your own copy at home for the return check. Through Care Pass in KinsLe, you share a link that lasts only for the hedgehog's stay, limited to the details that service requires, with no sign-up needed on their side.